About FinPico
FINPICO / LEGAL & TRUST
Correction Policy
How to report a possible error and make feedback useful.
Why corrections matter
A useful financial education website needs a clear way to hear about mistakes. FinPico's Correction Policy explains how to report possible factual, mathematical, technical or presentation problems. The purpose is to make a report understandable and help distinguish the type of issue involved.
No website can promise that every page is free from error. A correction process should therefore focus on evidence, impact and an appropriate response. Reporting a problem does not guarantee that a particular conclusion will be adopted, but a specific report gives the issue a better chance of being investigated accurately.
Where to send a report
Use the Contact Us page or email hello@finpico.com. Include the exact page URL and a short subject such as Calculator result question, Broken link or Possible factual correction. If you are referring to wording, identify the heading and quote only the short passage needed to locate it.
Avoid sending the same report repeatedly through several channels without additional information. Keep a copy of your original message so later details can be connected to it. The contact channel is not an emergency service, a dispute-resolution authority or a substitute for advice about a personal financial decision.
What makes a calculator report useful
Provide the input values, the result displayed and the result you expected. Include the relevant time period and rate if those fields are involved. Example numbers are normally sufficient; a private account statement is not needed to reproduce ordinary calculator arithmetic.
Explain why you expected a different result. You may have checked the sum manually or used a formula with a particular compounding convention. Naming that convention is more useful than saying another website gives a different number. If the issue occurs only after changing a field or moving a slider, describe the sequence of actions.
Check assumptions before comparing results
Two calculators can produce different outputs because they use different methods. Differences can involve nominal returns, effective APY, monthly versus annual compounding, deposit timing, inflation treatment, fees or rounding. A comparison needs to account for those features before deciding which result is incorrect.
An explanation can still need improvement when the model is functioning as intended. If a reasonable reader could misunderstand an input or limitation, clearer wording may be appropriate. The report should identify both the numerical concern and any confusing label or disclosure that contributed to it.
Factual and source-related issues
For a factual concern, explain the claim and provide a relevant source where available. Primary information from the responsible authority or original documentation is particularly helpful when the issue concerns a rule, definition or product term. Identify the date or version if that affects the claim.
Do not assume that a single disagreement establishes an error without context. A source may describe another jurisdiction, a different product or a later period. A useful correction request explains the connection between the evidence and the page wording. Unsupported personal information about someone else should not be included in the report.
Technical, accessibility and visual problems
A broken button, overlapping card, unreadable label or inaccessible interaction can be important even when the arithmetic is correct. Describe your device, browser and the relevant action. A screenshot may help show the problem, especially if text is cut off or a control appears in the wrong place.
Remove private information before sending a screenshot. Include whether the issue happens consistently and whether refreshing changes it. For keyboard or screen-reader concerns, describe the control and behavior without assuming that every visitor experiences the same setup. Specific reproduction steps are more useful than a general description that the site looks wrong.
How reports may be assessed
Review can involve reproducing an example, checking the implementation, reading the relevant explanation and comparing a factual claim with an appropriate source. The level of investigation depends on the issue and information available. Additional detail may be requested when a report cannot be reproduced.
Problems affecting a core calculation or materially misleading explanation may need attention before a cosmetic preference. That does not make visual or accessibility feedback unimportant; it helps explain why different reports may be handled differently. This policy does not promise a fixed response or completion time for every enquiry.
Possible outcomes
A report may lead to corrected arithmetic, revised wording, a clearer assumption, a repaired link or a layout change. A tool may also need to be limited or temporarily unavailable while an issue is investigated. In other cases, the review may find that the result matches the stated model and a clarification is the appropriate response.
The correction should address the actual problem rather than make the page appear newly reviewed without substantive work. Where a change affects how readers interpret a result, the relevant explanation should reflect it. Minor spelling or formatting edits may not need the same treatment as a change to a calculation method.
Disagreements, follow-up and copyright
If a response does not address the issue, provide the missing evidence or explain which point remains unresolved. Separate a new finding from a repeat of the original statement. A respectful, specific follow-up is easier to evaluate than personal accusations or demands unrelated to the identified page.
Copyright complaints use a different process from ordinary editorial corrections. If the concern is ownership or unauthorized use of material, consult the DMCA & Copyright Policy and identify the work and location. Privacy concerns can also require a different assessment; explain the issue without disclosing more sensitive information than necessary.
Responsible communication and related resources
Reports should concern the website and contain information relevant to investigation. Do not submit passwords, identity documents, payment details or confidential financial records to prove an ordinary numerical example. Messages are handled as described in the Privacy Policy and are not automatically published as comments or testimonials.
Read the Editorial Policy to understand how FinPico presents explanations and the Financial Disclaimer for the limits of its tools. A correction can improve a page, but it does not turn an educational calculator into personal advice. Continue to verify important decisions with information appropriate to your circumstances and relevant official sources.
Need clarification? Visit Contact Us or email hello@finpico.com. Include the page link and the section you are asking about. Please keep sensitive personal or financial documents out of a general website enquiry.